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Ordering & Delivery

 Orders and Payment methods
Orders can be placed through website of online shop and by phone after agreement for payment method. Payment can be effected with following types:
  • Credit card through Paypal
  • Debit card through Paypal
  • Pay Pal
  • By Bank Transfer to the following account:
      
          BANK:             COOPERATIVE CENTRAL BANK LTD
                                  8, Gregori Afxentiou, 1096 Nicosia
          BIC:                 CCBKCY2N
          IBAN:            CY78 0070 4930 0000 0000 4053 8815
          CUSTOMER: ALK. AT. MANAGEMENT SERVICES LTD
 
 

Please note that for orders via wire transfer to a bank account will be given 5 working days for payment and then sent to the recipient. Beyond this schedule, unless payment is made, orders will be canceled automatically. 

 
Delivery Costs & Shipping Methods 
 
 Bambini Castello is located in Cyprus.
Please note we offer FREE CYPRUS DELIVERY for purchases over €130.
Delivery costs are calculated automatically when items are added to your shopping basket and are based upon the weight of the total order. Shipping methods & costs for CYPRUS only as follows:
  1. By Post (3-4 working days): €0.65/kg
  2. By ACS to ACS point (next day delivery): €1.15/kg
  3. By ACS to door delivery(next day delivery): €2.15/kg
We offer next working day delivery by ACS (Monday to Friday).  Delivery way can be selected at the checkout page.
Please note that we can not deliver on any public holidays and weekends. (Unless otherwise agreed).
For customers based in Europe, we ship most orders by Post or competitive courier delivery services and goods should be received within 2 to 10 working days of your order. Please contact us for the shipping costs.
For customers based outside Europe, please contact us for shipping costs and delivery time.
 
Order Cancelations
 
If you wish to cancel an order you must inform us in writing as soon as possible by sending an email to info@bambinicastello.com. Please include your Order ID number in this email.
If we receive your order cancelation instruction before we have dispatched the goods to you, you shall be entitled to a full refund of the total order price minus the transaction fee we have incurred when we processed your payment. This transaction fee is typically around 3% of the total order price.
If we receive your order cancelation after we have dispatched your goods to you, then you may no longer cancel your order. However, you are entitled to return the goods to us in accordance with the Returns section.
 
Products Returns
 
We may accept returns only to defective products.
 To return goods within the 30-day period, please email us at info@bambinicastello.com prior to sending any goods back.You must also take reasonable care of any goods that are supplied prior to sending them back.  
If you need further assistance on Returns & Shipping policies and procedures please email us and we will get right back with you.
Shipping charges will not be refunded with you credit.
When returning items it is the buyer’s responsibility to pay for shipping charges.
 
Delivery of Damaged or Missing Items
 
Upon order delivery if the packaging shows visible signs of damage (e.g. rips or tears in the outer packaging) then please sign for the goods and notify the delivery driver that the goods are signed for as 'Damaged'.  You then have 7 days from the date of delivery to notify us of any items that have been damaged in transit or are missing from the delivery.  If the delivery is signed for as 'clear' (i.e. the driver does not note the delivery as 'damaged') you only have until 3pm on the next working day following delivery to notify us of any damaged in transit or missing items.
 
Refunds
 
(a) You may get your money back minus the transaction fee of 3% on total purchase (it will be refunded in your credit/debit card or to Pay Pal account or to Bank account). Please allow us a few days for the transaction.
(b) Also you may get full amount back with credit note in order to use it for another purchase.
 
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